At Backyards Bay, we aim to deliver your orders safely and on time. Below is our shipping process and timelines.

Shipping Locations

We currently ship to:

• All states within the United States
  (You may modify if you ship internationally)

Processing Time

• Orders are usually processed within 1–3 business days.

• Orders placed on weekends or holidays will be processed the next business day.

Delivery Time

Standard shipping typically takes 3–7 business days depending on your location.

Delivery time may vary due to:

• Weather conditions

• Carrier delays

• High seasonal demand

Shipping Charges

Shipping fees (if applicable) are calculated at checkout based on:

• Product weight

• Shipping address

• Courier rates

Some products may qualify for free shipping.

Order Tracking

Once your order is shipped, you will receive:

• A confirmation email

• A tracking link

You can track your package anytime.

Wrong Address / Failed Delivery

If an incorrect address is provided, the customer is responsible for:

• Re-shipping fees

• Any return-to-sender costs

Please double-check your address before placing the order.

Lost or Damaged Packages

If your package arrives damaged or does not arrive within the expected timeframe:

• Contact us at support@backyardsbay.com

• We will assist you with inspection, replacement, or follow-up with the courier.